To motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.

Job Responsibilities

• Supervise/allocate tasks including reporting absences and overtime.
• Plan and deploy resources to ensure customer and operational requirements are met
• Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
• Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
• Maintain up-to-date manuals and documentation
• Build and maintain relationships with customers and airport authorities
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, 121’s and completion of relevant reports
• Ensure compliance with Swissports SOPs and policies
• Ensure maximum efficiency in the operation/turnround of inbound and outbound flights
• Resolve conflict and irregularities and take appropriate action
• Responsible for maintenance of assigned equipment and materials
• Contribute/assist with local emergency plans
• Other duties as assigned

Qualifications and Competencies

•  A minimum of three GCSE’s or equivalent
• Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
• Ability to speak and understand the English language
• Ability to travel to the airport at times where public transport is not available
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather
• Excellent communication skills (written and verbal) 
• Able to work as part of a team ina changing environment
• Proficient in computer skills and able to learn Swissport and airport systems
• Previous experience working in an aviation environment desirable
• Commitment to good customer service and continuous improvement 
• Self motivated and able to inspire others, with demonstrable experience leading teams
• Excellent organisational and planning skills
• A full driving licence
• Ability to speak additional languages desirable

Details contained in this job description are not exhaustive or intended to restrict the scope of the job but define minimum expectation in the position and may vary depending on location and local customer requirements and/or custom and practice