JOB RESPONSIBILITIES
The following responsibilities are associated with this job role:
- Proactively business partner with the station GM and the operational management in the airport/ station with regards to QHSE related topics
- Be the station point of contact and reference for QHSE for all Swissport managers in the respective region
- Lead, drive and continuously improve Quality, Health, Safety and Environmental measures and KPI’s related to people, equipment, facilities and aircraft involved in the operation
- Ensure the region operates with the “Just Culture” as part of its core values
- Deliver regular QHSE performance reports to management
Change Agent & Continuous Improvement:
- Change agent, coach and advisor for the local management team.
- Drive continuous improvement in the areas of QHSE
- Lead by example and continuously manage and coordinate QHSE improvement and compliance within the region by leading the cultural change to a Zero Incident and Zero Waste mind-set.
- Build a sustainable QHSE commitment, awareness, knowledge, behaviours and engagement of the regional management and employees.
- Ensure the highest levels of qualification, skills and key competencies (audits, investigation, risk analysis, reporting, communication, training, coaching and prevention) are provided for the QHSE management team within the region and identify improvement areas to accelerate the implementation of the Zero incident and Zero waste mind-set.
- Plan, prepare and conduct internal safety audits in Swissport operational organizations and initiate / monitor corrective actions based on audit findings and occurrence investigations
- Initiate and/or carry out investigations on occurrences if applicable
- Ensure the establishment and maintenance of an operational risk register and the legal surveillance per country.
- Enhance experience sharing by promoting exchange of resources and support.
- Assure participation in global expert groups.
Leadership and Stakeholder Management:
- Lead, guide, evaluate, and develop a high-performing team to ensure that the organization achieves its business objectives and complies with all relevant regulations and laws
- Effectively communicate with all levels of the business and align the organization towards a common goal and vision (ability to create followership).
- Develop and maintain effective business relationships with all key stakeholders (customer airline’s management, airport management, customs, immigration, unions etc.) to meet business targets.
- Ensure alignment with Swissport’s global Quality, Health, Safety and Environmental values and strategies.
- Provide guidance and develop the QHSE management team.
Quality Focus and Compliance:
- Align with the global QHSE strategy and support the local management in developing the regional QHSE strategic roadmap, drive action plan and objectives.
- Ensure comprehensive and efficient implementation of Swissport’s QHSE management system within the region/countries/stations and actively support the development and improvement of the Swissport Quality, Health, Safety and Environmental Management System as part of the Swissport Formula.
LEADERSHIP QUALITIES
Leading and Facilitating Change
- Communicates what is changing and why
- Involves others to develop a sound approach
- Implements Change
Applying Commercial Acumen
- Analyse key indicators
- Integrate and focusses on decision making
- Focuses on Customer
Coaching and Developing Others
- Clarifies performance and align high expectations
- Provides timely feedback
- Applies Coaching
Making Decisions
- Analyses Situation
- Develops Solution
- Implements Solution
Managing Performance for Success
- Sets ambitious but achievable performance goals
- Creates a performance enhancing environment
- Evaluates performance and takes action
Executing and Getting Results
- Maintains Focus
- Measures Progress and Outcomes
- Ensures and accepts accountability
KEY PERFORMANCE INDICATORS
- Achievement of the Lagging and Leading QSHE indicators
- Assurance and Compliance certifications
- Implementation of the Swissport Global Management System
ESSENTIAL SKILLS
- Knowledge of region / country specific laws and industry regulations related to Quality, Health, Safety and Environment.
- Proven track record in the implementation of QHSE systems, processes and behavioural based safety programs.
- Successful experience in implementing ISO/OHSAS management system. Certified auditor, desirable.
- Operational and general compliance orientation.
- You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
- Be a leader who sets the tone and leads by example.
- Can communicate clearly with your people to help them understand Swissport Western Europe direction.
- Be able to build positive and trusting relationships.
- Be open to different opinions and seek a collaborative approach.
- Embrace an ideas culture to enable teams to create an agile edge.
- Promote flexibility, adaptability and agility in order to enable contingency time.
- Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.
- Personal and professional integrity of the highest order
- Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.
- Willingness to travel extensively within and without the geographic QHSE region.
- Strong oral and written communications and ability to communicate and motivate at all levels
- A sense of urgency and a passion for improving the delivery of services with a commitment to continuous improvement
- Personal and professional integrity of the highest order