Job Title: Customer Service Agent

Company: Swissport

Location: Liverpool Airport

Contract Type: Full Time

Hours: 37.5 hours per week, between Monday – Sunday (shift work)

Salary: £12.41 per hour

Introduction of a Night Shift Allowance of 0.60ph with effect 1st Jan payable for hours worked between 11pm and 6am.

An increase in the above Night Shift Allowance of 0.15ph from 1st May 2025 – taking it to 0.75ph.

About the Company:

At Swissport we are Aspire Executive Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.

Job Summary:

The Housekeeper reports to the Team Leader and is a key member of the back of house team, focusing on cleaning and waste activities to ensure guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.

Key responsibilities:

• To maintain a clean and tidy environment for the guests of the lounge to enjoy.
• To maintain clean and hygienic washroom facilities, ensuring accessories are stocked and hygienic bins maintained.
• Remove waste responsibly using the on site skips and compactors and following any recycling procedures.
• Realign lounge furniture and amenities according to the prescribed layout.
• House cleaning fluids in the correct manner following COSHH regulations.
• Maintain sufficient stock levels of cleaning fluids and equipment.
• Maintaining high levels of hygiene and cleanliness in all areas.
• Assist the Chef and team leader with applying the Food Safety Management System consistently.
• Any other reasonable requests made by the team leader or manager.
• Adhoc reasonable requests by local leadership team.

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements

Qualifications and Competences:

• Knowledge of cleaning and sanitisation products, techniques and methods.
• Knowledge of operating cleaning equipment.
• Physical stamina and mobility including ability to reach, kneel and bend
• Ability to work as part of a team or be self-motivated to complete tasks.
• Ability to follow processes and procedures and to apply flexibility when required.
• Flexible to work shifts covering 0330 – 2100, 7 days a week

Benefits:

• Free parking whilst at work.
• Industry recognised food safety training and qualifications to FSA L1.
• Industry recognised CPD opportunities with the Aspire Hospitality Academy.
• Comprehensive Employee Recognition scheme.
• Free meals and soft drinks during shifts.
• Uniform provided.
• Swissport pension scheme with ability to self-contribute.
• 24-hour employee assistance programme
• Discounted retail – Varies by Airport Outlet.
• Discounted access to Aspire lounge network for family and friends.
• Potential for placements to other Lounges within the network.