We are looking for candidates to support our Jersey operation.

ONLY APPLY IF YOU CAN WORK IN JERSEY FOR THE SUMMER

This would be a Full Time Fixed Term contract until 31^st October 2025

Swissport are providing flights from Southampton Airport to Jersey Airport, return.​

Accommodation whilst working on the island​ (B&B or Hotel)

Transportation to and from the airport whilst on shift​

2 x meals whilst on shift​ (breakfast & dinner)

Shift pattern will predominantly working a 4/2 roster that will be heavily weekend biased.

Candidates can stay on island on days off as long as Swissport is advised in advance.

Training will preferably be in Jersey to incorporate an airport tour and local familiarisation.

Car parking is provided at Southampton Airport, all cost will be covered by Swissport.

Position Overview:

Job Title: Customer Service Agent

Company: Swissport

Location: Jersey Airport

Contract Type: Full Time

Hours: 37.5 hours per week, between Monday – Sunday (shift work)

Salary: £12.41 per hour

About the Company:

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role:

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

Key Responsibilities:

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications:

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits:

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Employee discounts on travel and retail products.
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace