JOB SUMMARY

Assist and implement excellent customer service within the cargo unit through the management and co-ordination of import and export cargo through the Cargo warehouse and truck servicing.

Shift pattern: 4 x 4 ( 2 days / 2nights )

JOB RESPONSIBILITIES

• Supervise/allocate staff assignment.

• Maintain applicable safety and quality standards

• Maintain good relations with customers and airport authorities

• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include team briefings, shift handover meetings and one-to-ones.

• Report any irregularity and take appropriate action

• Ensure compliance with company’s Standard Operating Procedures (SOP) and policies

• Supervisory responsibility over multiple teams

• Any other duties that may be required

• Ensure correct use of safety devices (including PPE), machinery, vehicles and equipment,

only by suitably trained and qualified competent persons, also by means of regular briefings

• Ensure team comply with Swissport procedures

• Escalates decisions that require approval to deviate from Swissport or local procedures to

the Duty Manager

• Ensure that any incident, near miss, unsafe act or condition within their area of

responsibility is immediately addressed and reported

• Ensure that incidents are reported and recorded before end of their shift

QUALIFICATIONS AND COMPETENCIES

• High school diploma or GED equivalent

• Minimum of 2 years leadership experience

• Ability to deal with conflicts

• Have a good understanding of the clerical/reception functions

• Strong oral and written communication skills

• Basic IT skills (Excel)

• Ability to work under pressure

• Customer focus and quality awareness

• High standards in quality and service level agreements

• Must be able to work flexible hours