Job Summary

Based at Heathrow Airport - Cargo 

To motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.

Job Responsibilities

• Supervise/allocate tasks including reporting absences and overtime.
• Plan and deploy resource to meet customer and operational requirements.
• Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained.
• Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards that deliver the desired customer service experience.
• Comply with all relevant legislation as well as airport authority and carrier security requirements.
• Comply with Swissport policies, procedures and processes.
• Maintain up-to-date manuals and documentation as required
• Build and maintain relationships with customers and airport authorities.
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports.
• Ensure compliance with Swissport Standard Operating Procedures (SOP's).
• Resolve conflict and irregularities and take appropriate action.
• On the job guiding, coaching and mentoring.
• Signing off break/build documentation.
• Other duties as assigned.

Qualifications and Competencies

• In possession of at least three GCSEs / O Level
• Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
• Ability to speak and understand the English language
• Ability to travel to the  airport at times when public transport is not available
• Excellent communication skills (written and verbal)
• Able to work as part of a team in a challenging environment
• Previous experience working in an aviation environment is desired
• Demonstrate supervisory experience for at least three years
• Excellent oral and written communication skills
• A full driving licence
• Proficient in Microsoft Office and able to learn relevant computer system
• Ability to follow processes and procedures and apply flexible approach when required
• Commitment to continuous improvement