Integrated Control Centre Manager 

Location: Birmingham Airport

Hours: 4 on 4 off shift pattern 

Reporting to Senior Operations Manager

Lead, Innovate, and Drive Operational Excellence

Are you a strategic leader with a passion for safety, efficiency, and innovation? Swissport UK & I is looking for a Control Centre Manager to oversee our Integrated Control Centre (ICC), ensuring the smooth operation of 2,000 motorised Ground Support Equipment (GSE) assets across the network.

• Lead and manage the ICC team, including supervisors and agents.
• Oversee the analysis of telematics data and camera footage to identify operational and safety issues.
• Coordinate with airport operations, safety teams, and engineering teams to respond to incidents.
• Develop and implement response protocols for aircraft damage, GSE damage, speeding events, and other safety violations.
• Ensure compliance with Swissport UK and regulatory safety standards.
• Liaise with senior management to provide regular reports on incidents, trends, and preventative measures.
• Continuously improve ICC operations through technology and process optimization.
• Manage staffing levels, shift planning, and team development.

• Leadership Experience in an operational control centre or similar environment.
• Proficiency in Telematics & Safety Monitoring Technologies to drive data-led decisions.
• Strong Communication & Stakeholder Management Skills to collaborate effectively.
• Problem-Solving & Decision-Making Abilities under pressure.
• Experience in Aviation, Logistics, or Transport Industries desirable.
• Ability to analyse and interpret data to make informed operational decisions.
• Excellent communication and stakeholder management skills.

Join Swissport UK and be at the forefront of safety, efficiency, and innovation in airport operations. Apply today and take your career to new heights!