Station Planner

Birmingham Airport

Hours: Mon-Fri 37.5 hours per week

Reporting to the Regional Planning Manager, the Station Planner will be primarily responsible for all roster design, implementation, roster building and maintenance and all related SRP, (Dayforce) obligations to manage the stations planning and rostering requirements. 

Fundamentally, the key aspects of this role are to ensure rosters are built in an efficient way, in-line or improving on budget / re-forecasted expectations while maintaining key stakeholder engagement and meeting business demand. Designing cost modelling projections for accurate pricing structures and consistent labour planning efficiency improvements.

Job Responsibilities

The following responsibilities are associated with this job role:

• Manage and maintain customer Airline schedules within the planning systems.
• Design, assist, oversee and maintain all department rosters at Station level.
• Ensure all employees meet contractual hours and Working Time Directive is adhered to.
• Build Operational Budgets / Re-forecasts through present standarised systems.
• Operate as the SRP, Dayforce and GS Planning super-user on station.
• Oversee all Station rosters are released and distributed to staff in a timely manner.
• Support in establishing station staffing levels to meet contractual, safety and quality requirements.
• Manage all GS Planning Scenarios for the station.
• Monitor, update and contest all engagement standards within the planning processes.
• Understand, review and implement SLA driven requirements.
• Design, manage and assist with staff training plans as and when required.
• Manage annual leave entitlements and allocation through rostering & planning platforms.
• Supply Operational management with as efficient roster coverage as possible.
• Identify any forecasted operational risks and raise to Senior Management.
• Provide feedback to Regional Planning Managers about roster coverage and potential improvements, standard changes, or any other improvements.

KEY PERFORMANCE INDICATORS

• Development, issuance and monitoring of planning and rostering content to meet operational demand in an efficient and cost-effective manner.

ESSENTIAL SKILLS

• Demonstrable experience in managing, monitoring and evaluating planning efficiency.
• Solid demonstrable experience of dynamic planning and rostering in a demanding, fast paced, heavily regulated environment that focuses on service delivery.
• Strong people skills and an ability to forge excellent working relationships with a wide range of internal stakeholders.
• Well-developed organisational, decision making and analytical skills.
• Ability to use metrics to demonstrate Return on Investment (ROI) / Return on Equity (ROE)
• Proficient in Microsoft Suite / IT skills

Qualifications and Competencies

• Minimum of 1 years’ experience in a similar role and/or minimum of 1 years’ experience in ground handling operations.
• High level of proficiency with Microsoft Office
• Experience with Inform GS Suite is a strong advantage
• Experience of working in a performance management culture driven by KPIs.
• Ability to manage multiple simultaneous projects requiring frequent communication, organization, time management and problem-solving skills.
• Excellent written and verbal English communication skills; clearly able to articulate position with clarity at all levels.
• Results oriented with strong analytical and problem-solving skills.
• Ability to constructively challenge the status quo and manage change.
• Self-starter with a high degree of motivation and pro-activeness.

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Career Progression

Progression within Planning may include Regional Planning Manager. Roles outside of Planning Services may include first-level management.

COMPANY TRAINING MODULES (to include)

• In accordance with Swissport Global and Western Europe standard training selector and Swissport Western Europe Planning technical requirements.

GDPR

• Swissport has strict obligations under the General Data Protection Regulation 2016/679 (“the GDPR”). Compliance is therefore a responsibility embedded in all roles.  Specifically, however, you are required to actively support and assist the business with compliance, both in your daily duties and in respect of ad hoc projects and activities. You are expected to demonstrate good practice to direct reports, and actively promote a culture of compliance.

DIVERSITY & INCLUSION

• Swissport and its employees have a strict duty under the Equality Act 2010, not to be discriminatory in their treatment of colleagues and customers, on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Compliance with equality and diversity principles is therefore a responsibility embedded in all roles. Specifically, you are required to:
  • comply with equality and diversity policies and treat all colleagues and customers with dignity and respect (including in virtual and digital environments);
  • respond positively, inclusively, and supportively to the different needs of colleagues and customers by reason of their protected characteristics;
  • report and act upon all instances of discrimination, harassment, and bullying;
  • proactively support direct reports to understand their responsibility for equality and diversity, including identifying and facilitating development where required. Ensure performance is measured against key performance indicators, to mitigate the risk of discrimination;
  • proactively comply with, model, promote, and embed equality and diversity principles, in daily duties, project work, and strategic planning, to promote a culture of zero tolerance, an environment in which colleagues and customers feel safe and respected, and champion the value the business affords to equality and diversity;
  • ensure changes to policies and practices are screened for compliance with equality and diversity principles, and embed compliance as a key performance indicator in strategic planning and project work;
  • evaluate operational decisions to assess the impact on policies, procedures, and strategies with reference to equality and diversity.

[NOTE: This is not exhaustive and may vary depending on location and operational / local customer requirements.]