Control Centre Supervisor x 3

Location: BHX Cargo

Reports to: ICC Overall Manager

Hours: 37. hours (inlcuding various shifts, nights, weekends, earlies and lates)

Are you a proactive leader with a keen eye for safety and compliance? Swissport UK is looking for an ICC Supervisor to oversee real-time monitoring of telematics and safety camera data, ensuring swift incident response and operational efficiency

The ICC Supervisor is responsible for overseeing the ICC team during shifts, ensuring real-time monitoring and management of telematics and safety camera data. They play a key role in incident response, ensuring swift and effective handling of safety and compliance issues.

• Supervise ICC agents to ensure accurate monitoring and reporting of GSE movements and incidents.
• Analyse telematics and camera footage to identify potential safety concerns.
• Act as the first point of escalation for operational and safety incidents.
• Ensure compliance with safety protocols and escalate issues to the ICC Overall Manager when necessary.
• Coordinate with ground operations, maintenance, and safety teams to investigate and resolve incidents.
• Train and mentor ICC agents, ensuring adherence to best practices.
• Prepare shift reports and incident summaries for management.

• Experience in a supervisory role within an operations or control room environment.
• Strong knowledge of telematics and monitoring technologies.
• Ability to make quick decisions under pressure.
• Excellent communication and coordination skills.
• Attention to detail and strong analytical abilities.
• Aviation, logistics, or transport industry experience is an advantage.

Join Swissport UK and play a critical role in ensuring safety, compliance, and operational excellence. Apply today!