Job Title: Aircraft Presentation Operations Delivery Manager – UK & Ireland
Reporting to:  Chief Operating Officer
Function: Operations (Aircraft Presentation Services)
Location: UK & Ireland (multi-site coverage)

Purpose of the Role:

To lead and oversee the day-to-day operational delivery of Aircraft Presentation services across all UK & Ireland stations, ensuring efficient service performance, staffing, compliance, and customer satisfaction.

. Operational Delivery & Standards

• Manage the deployment and productivity of Aircraft Presentation teams across multiple locations.
• Lead the implementation and standardisation of Swissport and airline client service levels.
• Oversee compliance with operational KPIs including turnaround times, team attendance, and quality scores.

2. People Leadership & Resource Planning

• Support station management in workforce planning, shift design, and team allocation.
• Champion staff engagement and team performance through visibility, coaching, and effective communication.
• Support onboarding and ensure team adherence to operational SOPs and safety protocols.

3. Cross-Functional Support & Escalation

• Act as the senior escalation point for operational disruption, short staffing, or last-minute service changes.
• Collaborate closely with QHSE on audit preparation, compliance assurance, and corrective actions.
• Partner with Commercial leads to ensure contract scope and SLAs are aligned with operational capacity.

4. Performance Monitoring & Improvement

• Monitor real-time and historical operational performance data to address gaps and drive improvements.
• Lead or support root cause investigations for operational issues and implement local recovery plans.
• Participate in national forums and share best practice across UKI stations.

Required Skills & Experience:

• Strong background in aviation operations, logistics, or large-scale cleaning delivery.
• Proven leadership of remote or multi-site teams.
• Experience in a customer-facing, performance-driven environment.
• Ability to influence and support local station leadership.
• Resilient and adaptable in a high-pressure, changeable environment.

Core Competencies:

• Operationally focused with strong attention to detail
• Hands-on and collaborative leadership style
• Results-oriented with a commitment to safety and service quality
• Effective communicator and problem solver
• Driven to deliver consistency and high performance across sites