To motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.

JOB RESPONSIBILITIES

The following responsibilities are associated with this Job role;

• Supervise/allocate tasks including reporting
• Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained.
• Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience.
• Maintain up to date manuals and documentation as required.
• Build and maintain relationships with customers and airport authorities.
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings shift handover meetings, one to one and competition of relevant reports.
• Ensure compliance with Swissport SOPs and policies including site safety.
• Resolve conflict and irregularities and take appropriate action.
• Responsible for maintenance of assigned equipment and materials.
• On the job guiding, coaching and mentoring.
• Signing off break/ build documentation
• Oversee security screening operations
• Complete other duties as assigned

QUALIFICATIONS AND COMPETENCIES

• Flexible to work a variety of shifts,
• Ability to travel to the airport at times where public transport is not available.
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather
• Able to work in a manual environment and lift up to 32kg through as shift required.
• Able to work as part of a team in a challenging fast paced environment.
• Previous experience working in an aviation environmental desirable.
• Preferably 3 years experience industrial
• Excellent organizational and planning skills.
• Excellent oral and written communication skills.
• A full driving licence.