Ramp Services Manager -T4

Location: London Heathrow Airport

Department: Ramp Services

Reports to: Head of Airside

The Ramp Services Manager is responsible for overseeing all aspects of ramp operations, ensuring safe, efficient, and high-quality service delivery in line with Swissport standards and customer expectations. This role requires strong leadership, operational expertise, and a commitment to safety and compliance.

• Drive continuous improvement in safety and service quality for customers and operations.

• Ensure full compliance with company policies, procedures, and aviation security regulations.

• Implement and uphold the Corporate QHSE Manual and Swissport Code of Conduct.

• Conduct regular audits to monitor adherence to SOPs and safety protocols.

• Lead incident investigations and enforce timely corrective actions.

• Escalate procedural deviations to the Station Manager for approval.

• Manage staff assignments and oversee ramp supervisors for efficient operations.

• Hold daily management briefings and support front-line leadership.

• Train and coach ramp staff to enhance performance and safety awareness.

• Maintain strong relationships with airline clients and airport authorities.

• Ensure clear communication and collaboration to meet service expectations.

• Proven experience in airport ramp operations or ground handling management.

• Strong leadership and team management skills.

• In-depth knowledge of aviation safety and security regulations.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced, high-pressure environment.

• Familiarity with Swissport systems and procedures is an asset.

At Swissport, you’ll be part of a global team that keeps the world moving. We offer competitive pay, career development opportunities, and a chance to make a real impact in aviation.