Airport Team Manager - Aircraft Services 

Contract: Permanent

Location: Stansted International Airport

Are you ready to take charge of a dynamic and crucial role in the aviation industry? Look no further! At Swissport, we’re seeking a dedicated Airport Team Manager to lead our Western Europe Station Structures. As a key operational leader, you’ll report directly to the Swissport Station Manager or Head of Department.

What You’ll Do:

In this pivotal role, you’ll be responsible for:

1. Daily Operations: Overseeing all aspects of operational delivery at the airport.
2. Motivating and Engaging Staff: Ensuring that our team meets customer airline targets while adhering to company procedures, policies, and brand values.
3. Safety and Quality Performance: Striving for safe, profitable, and high-quality operations aligned with customer expectations and corporate objectives.
4. Leadership and Guidance: Providing direction to a diverse workforce.
5. Operational Excellence: Ensuring day-to-day excellence across the Swissport Team at the station.
6. Swissport Leadership Competencies: Demonstrating skills in leading change, applying commercial acumen, coaching and developing others, making informed decisions, managing performance, and executing results.

As the Airport Team Manager, you’ll handle the following responsibilities:

1. Safety Leadership:
• Ensure compliance with company rules, procedures, and health and safety guidelines.
• Implement consistent people management practices across the station.
• Monitor the local emergency plan.
• Use active supervision to positively influence employee behavior and foster a strong culture.
2. P&L Management:
• Meet labor-to-revenue targets as per station requirements.
• Optimize profits and maintain effective cost control.
• Manage attendance and absenteeism in line with cost control measures.
3. Leadership and Stakeholder Management:
• Establish strong leadership with supervisory staff through excellent communication.
• Handle project management and change management.
• Resolve conflicts and irregularities promptly.
• Build relationships with Trade Union Representatives or employee representatives.
4. Quality Focus and Operational Efficiency:
• Efficiently plan resources (manpower and equipment) in collaboration with the planning department.
• Monitor and control performance KPIs related to airside activities.
• Maintain administrative and control policies and procedures.
5. Business Growth and Strategy:
• Demonstrate an entrepreneurial approach to maximize business potential.
• Challenge operational norms to improve performance and drive growth.
• Enhance customer relationships and align new business opportunities with station objectives.

• You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment. 
• Be a leader who sets the tone and leads by example.
• Can communicate clearly with your people to help them understand Swissport Western Europe direction. 
• Be able to build positive and trusting relationships. 
• Be open to different opinions and seek a collaborative approach.
• Embrace an ideas culture to enable teams to create an agile edge.
• Promote flexibility, adaptability and agility in order to enable contingency time. 
• Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.
• Personal and professional integrity of the highest order
• Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.

Join us at Swissport and be part of shaping the future of aviation operations at Birmingham Airport!