Job Summary

Provide and ensure that service standards are consistently delivered within the Customer Services Operation utilising multiple in house computer / check in systems. 

Job Responsibilities

• Ability to create flights on an Ad-hoc basis using Swissports in-house DCS
• Requirement to build airline seat maps
• Pre-flight editing
• Download PNLs, ADLs, PALs, CALs
• Update / input Information in DCS such as A/C registrations / stand allocation numbers
• Sending of API data to e-borders / European immigration authorities for all airlines
• Removal of offloaded Passengers in DCS
• Close out of flights for all airlines
• Blocking and unblocking of seats in DCS
• Identification of Premium Passengers and completion of relevant adjustments in DCS
• Liaise with VIP lounge ensuring all premium Passengers are booked
• Updating of FindNet with additional services such as UNMINs for recharge purposes
• Completion of desk usage log for airline recharge
• Sending of airline check-in closure figures to CLC for dispatch purposes
• Monitoring and allocating Bay Splits for check-in agent reference
• Removal of bags from DCS for check-in agents ensuring AAA regulations are fully adhered to
• Highlight overbooked flights, review manifest and identify potential offloads
• Monitor and update Airport FID Screens ensuring correct information is always displayed
• Process Airline specials
• Support the check-in and boarding process during periods of staff sickness
• Various other administrative tasks
• All other duties as requested by the Lead Agent

Qualifications and Competencies

• In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
• Experience with check-in systems and DCS is desirable
• Microsoft Office (Excel, Work, PowerPoint) skills and experience required
• Minimum 1 years' experience or equivalent in a Customer Service role
• Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
• Ability to speak and understand the English language
• Ability to travel to the airport at times where public transport is not available
• Excellent communication skills (written and verbal)
• Must be able and willing to type and learn airline specific computer systems
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather if required
• Passionate about customer service
• Leadership and people management skills
• A proven ability to problem solving and decision making experiences
• Planning, organisational skills  with effective communication skills both verbally and written
• Commitment to continuous improvement and must have relevant work experience
• Self motivated and able to work independently
• Previous experience working in an aviation environment is desired
• Ability to speak additional languages is desired
• A good understanding of all regulatory and recommended procedures that relate to the airport environmen